Cancellations and Refunds
INPERUCA EXPEDICIONS AND TRANSPORT SAC
RUC: 20615686507
Email: info@inperucaexpeditions.com
Cancellation and Refund Policy
The Client may cancel the booking at any time, subject to the conditions and charges established for the type of service contracted.
- Cancellations made at least 30 days before the start date of the service: the Client will receive a refund of 50% of the total amount paid. If any tickets have already been purchased, their cost will be deducted from the refund.
- Cancellations made less than 30 days before the start date of the service: no refund will be issued, and the Client will lose 100% of the amount paid.
Cancellation requests must be sent in writing to info@inperucaexpeditions.com. Approved refunds will be processed within a maximum period of fifteen (15) business days, using the same payment method used by the Client.
Machu Picchu Tickets
When booking a Machu Picchu tour, please note that the cost of services not used by the passenger, such as train tickets and entrance tickets to Machu Picchu, Machu Picchu Mountain and Huayna Picchu Mountain, is non-refundable under any circumstances, in accordance with the policies of the Ministry of Culture and the railway companies PeruRail and Inca Rail. This policy applies even if the passenger decides not to use the tickets or changes their itinerary after they have been purchased.
We therefore recommend confirming all booking details before making the payment, since once the tickets have been issued they cannot be modified or refunded.
Ticket Conditions
All ticket bookings are personal and non-transferable, cannot be endorsed or refunded, and are subject to the policies of the Ministry of Culture and the railway companies.