INPERUCA EXPEDICIONS AND TRANSPORT SAC
RUC: 20615686507
Email: info@inperucaexpeditions.com
These terms and conditions apply to the use of the services offered by the Travel and Tourism Agency INPERUCA EXPEDICIONS AND TRANSPORT SAC through its website, telephone, email or in person. By contracting our services, you agree to comply with these terms and conditions.
1. Bookings
Booking Process
To guarantee the availability of our services, bookings must be made in advance, preferably at least 30 days before the date of the service, through our official channels: our website, email, telephone or in person at our office. The availability of services will depend on the date and time of the request.
Booking Confirmation
Once the booking request has been made, the Client will receive a written confirmation from our Sales department, including the details of the contracted services and their specific conditions. To confirm the booking, we require a deposit of 50% of the total price of the services. The booking will not be considered confirmed until the Client has made the corresponding payment, in accordance with the agency’s policies.
Booking Modifications
Requests to modify a booking will be handled according to the availability of the services. Modifications may be subject to additional charges, depending on the type of change requested, such as changes of dates, services or number of people. Please note that modifications requested at short notice may be subject to additional restrictions and higher rates.
We recommend making any changes as early as possible to secure the availability of the services and minimize possible additional costs.
2. Prices and Payments
Prices
Prices are quoted in US dollars, unless otherwise stated. Prices may change without prior notice due to variations in train fares, transportation rates and other services. The final price will be set at the time the booking is confirmed, taking into account any necessary adjustments due to changes in the rates or conditions of the contracted services.
Payment Conditions
The Client may pay for the services through the payment methods offered by the agency. A deposit of 50% of the total price is required to confirm the booking. The remaining balance must be paid upon the Client’s arrival in Cusco, before the contracted services begin. If the Client does not make the payments within the established deadlines, the booking will be cancelled and the initial deposit will not be refunded, in accordance with the agency’s policies. It is essential that the Client meets the payment conditions to secure the booking and avoid any inconvenience.
3. Privacy and Data Protection
- INPERUCA EXPEDICIONS AND TRANSPORT SAC, with RUC 20615686507, is responsible for the processing of the Client’s personal data and is committed to respecting and protecting the Client’s privacy, in compliance with Law No. 29733, Personal Data Protection Law, and its Regulations. All information provided will be treated confidentially and used exclusively for managing the booking and properly providing the contracted services.
- The agency implements appropriate technical and organizational security measures to protect the Client’s personal data against unauthorized access, alteration, disclosure or destruction. It also ensures that the data is processed lawfully, transparently and in accordance with the purposes established at the time the information was collected.
- In accordance with the principle of data minimization, the agency will only collect the data strictly necessary to fulfill the purpose of the contract and provide the requested services.
- Sharing of data with service providers. To provide the contracted services, the agency may share the Client’s data (such as full name, passport or ID number, nationality and date of birth) with hotels, transport companies, train operators, the Ministry of Culture and other providers involved in the trip, exclusively for the purposes of the booking.
- Data retention. Personal data will be kept for as long as the commercial relationship lasts and for the period required by applicable tax and legal obligations, after which it will be deleted or anonymized.
- Minors. The personal data of minors will only be processed with the consent of their parents or legal guardians.
- Client’s rights. The Client may exercise their rights of access, rectification, cancellation and opposition (ARCO rights) by sending a request to info@inperucaexpeditions.com, attaching a copy of their identity document. The agency will respond within the time limits established by law.
4. Agency’s Responsibility
Service Fulfillment
The agency is committed to providing the contracted services in accordance with the booking confirmation and the previously agreed conditions. If, for reasons beyond the agency’s control, the services cannot be provided as agreed (for example, unforeseen situations such as natural disasters), the agency will offer the Client a suitable alternative of equal or greater value or, if this is not possible, a partial or full refund as appropriate, within a maximum period of fifteen (15) business days. The Client will be informed of the situation as soon as possible, and the agency is committed to offering solutions that minimize any inconvenience.
Complaints Book
In accordance with the Consumer Protection and Defense Code, the agency has a Complaints Book (Libro de Reclamaciones) available to the Client, both physically at its office and in virtual format.
5. Client’s Responsibility
Documentation and Legal Requirements
The Client is responsible for ensuring they have all the documentation required to travel, including passport, visas, entry or exit permits and any other legal requirement imposed by the authorities of the destination or transit country. The agency is not responsible for missing documents or the Client’s failure to comply with legal requirements. If the Client is unable to access the contracted service due to problems related to their documentation, no refund will be issued.
Health and Insurance
The Client must inform the agency of any health condition that may affect their participation in the services, especially in high-altitude destinations or activities requiring physical effort, such as treks. The agency recommends that the Client have travel insurance covering medical assistance, accidents and cancellations.